> The Chester Grosvenor | 5-Star City Centre Hotel

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Key details

About the Hotel

Eastgate Street, Eastgate, Chester, CH1 1LT

Steps from the Eastgate Clock

Great

8.7

9.3

/10

4.6

4.3

Loved by The Chester Grosvenor guests

Lovely stay

Helpful staff

Delicious food

Excellent position

Comfortable rooms

"We stayed in a Classic Room no 311, lovely room with a huge and very comfortable bed."

janpart1 from United Kingdom

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"The personalised In room newspaper a lovely touch (especially if it is a special occasion)"

Lady Victoria from United Kingdom

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"Excellent location in the historic heart of Chester."

Stephen

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5-star luxury hotel in Chester with award-winning dining

Accommodation

The Chester Grosvenor offers a range of luxurious room types designed for comfort and convenience. Each room features special amenities such as king-size beds, marble bathrooms with double-ended bathtubs, and individual design elements. Classic, Deluxe, and Executive rooms cater to varying needs, ensuring every guest finds the perfect match for their stay.

Award-Winning Dining

Gastronomy thrives within The Chester Grosvenor, home to the highly acclaimed 3 AA Rosette restaurant, Arkle. This fine dining venue showcases seasonal tasting menus curated by Executive Chef Elliot Hill, focusing on local and fresh ingredients. La Brasserie, a 2 AA Rosette spot, offers all-day dining in a vibrant setting with an impressive Champagne and cocktail bar.

Wellness and Relaxation

The Spa at The Chester Grosvenor provides an array of rejuvenating treatments tailored for every guest. Noteworthy offerings include luxurious spa days featuring expert therapies using ELEMIS products and access to a Thermal Suite. Special seasonal spa experiences, such as the Winter Glow Retreat, offer unique treatments alongside a soothing atmosphere.

Special Offers and Events

The Chester Grosvenor frequently presents exclusive promotions for overnight stays and dining experiences, enhancing the guest experience. Seasonal events, including festive menus for Christmas and New Year's celebrations, allow guests to enjoy the holidays in style. Special packages for spa days combined with afternoon tea provide added incentive to discover the hotel's offerings.

Location and Heritage

Situated in Chester, The Chester Grosvenor overlooks the famous Eastgate Clock, recognized as one of the most photographed clocks in England. The hotel's prime city-center location provides easy access to historical sites, such as Chester Cathedral and the Roman Amphitheatre. Established in 1865, the hotel embraces its rich legacy while delivering modern luxury.

Highlights

Location: City-center near Eastgate Clock

Dining: 3 AA Rosette restaurant, Arkle

Rooms: Luxurious marble bathrooms

Wellness: Access to Thermal Suite

Dining: Seasonal menus at La Brasserie

Offers: Exclusive promotions and packages

Must-do experiences

Wander the historic Chester Rows for unique shopping and architecture.
Indulge in a Chester tart at the famous Patisserie Valerie on Eastgate.
Take a relaxing stroll along the River Dee and enjoy the views.
Visit the Grosvenor Museum to discover Chester's rich history.
Explore the bustling Chester Market for local crafts and delicious food.

Location: Perfect

9.7/10Review score

See hotel location on map

Guest Emotional Experience

Shine on SocialsOozing original features

“Our hotel (The Chester Grosvenor) was stunning and perfectly situated with a grandeur interior that oozes bundles of original features!”

Roger from United Kingdom

Away at HomeHome away home

“Feeling like home, staff who have worked there for many years always go out their way to catch up.”

Carol from United Kingdom

Explorers, Not TouristsHeart of the city

“Its location couldn't be better: step outside and you're immediately in the heart of the city.”

benw1975 from Bahrain

Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Classic Room
2 persons
20 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
Executive Room
2 persons
35 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Superior King Room
2 persons
36 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details

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Check Dates & Room Rates

See what's available for your travel dates

August 2026 - August 2027

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Check-in/ Check-out

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Great

8.7/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Services

Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots

Room features

Heating
Sitting area
Dressing area
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

The Chester Grosvenor presents an array of delightful dining experiences, blending British flavors with a touch of sophistication. Guests can indulge in a chic atmosphere at the prestigious La Brasserie or find comfort in the elegance of the Arkle Bar and Lounge, each offering unique culinary creations and exceptional service.

Arkle
British contemporary fine dining
Ambiance
A luxuriously comfortable area of understated elegance and sophistication
Key Offerings
An intimate dinner setting featuring vegetarian, vegan, and gluten-free options, with a focus on British cuisine. Famed for its intimate atmosphere, Arkle is perfect for special occasions.
Reservation
recommended
Wednesday to Saturday, 18:00 - 22:00
La Brasserie
British and French bistro
Ambiance
A lively and larger dining space with glamour reflecting a Champagne and cocktail bar vibe
Key Offerings
Delicious all-day dining showcasing an eclectic menu featuring flavors and ingredients from home and abroad. Guests can also enjoy an exquisite Afternoon Tea experience with sweet creations by award-winning chefs.
Reservation
recommended
Daily from 10:30 - 22:00

The Chester Grosvenor Location

Eastgate Street, Eastgate, Chester, CH1 1LT

Explore Chester

Chester Castle

9 minutes' walk

Chester Castle, a medieval fortress, offers guided tours showcasing its history and stunning views of the city.

Chester Cathedral

3 minutes' walk

Chester Cathedral features beautiful architecture and fascinating exhibitions; free admission with donations welcome.

Walls of Chester

1 minute' walk

The ancient city walls provide a scenic walking path with panoramic views of Chester's historical landmarks.

Grosvenor Park

16 minutes' walk

Grosvenor Park offers lush gardens and a miniature railway ride, perfect for families in search of outdoor fun.

Kayaking on the River Dee

10 minutes' walk

Kayaking experiences on the River Dee provide thrills and a unique view of Chester. Rentals available nearby.

Wellness Spa at the Grosvenor

1 minute' walk

The on-site wellness spa offers relaxation packages, massages, and beauty treatments just moments from your room.

Simon Radley at The Chester Grosvenor

1 minute' walk

This Michelin-star restaurant serves exquisite British cuisine with an elegant atmosphere; advance reservations recommended.

The Botanist

2 minutes' walk

The Botanist offers a vibrant atmosphere with a diverse menu; try their signature hanging kebabs for a unique taste.

Chester Racecourse

4 minutes' drive

Chester Racecourse hosts thrilling horse racing events and offers various hospitality packages, great for all ages.

Grosvenor Museum

9 minutes' walk

The Grosvenor Museum features local history exhibits and art collections, offering family-friendly programs and activities.

Getting around

City Centre
Chester 5 min · 1400 ft
Airports
Chester Hawarden (CEG) 18 min · 7.1 mi
Liverpool John Lennon (LPL) 62 min · 25.4 mi
Train
Chester Train Station 11 min · 3000 ft
Bus
Bus stop 4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible on site at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs GBP 19.5 per person.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Polish

Year renovated:

2010

Number of floors:

Number of rooms:

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

The Chester Grosvenor enjoys an amazing central location, perfect for exploring the Cathedral and Walls, with beautiful city views reported by some guests. The rooms are often described as generously sized and well-furnished, frequently offering tea and coffee facilities. The spacious bathrooms are well-lit, though a few guests have found them to be somewhat dated. Many appreciate the hotel's charm and find the atmosphere welcoming, offering a luxurious experience.

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Review score

Based on 2767 verified reviews

8.6 /10

Great

87 %

Recommend

Location

9.7/10

Staff

9.3/10

Paid Wi-Fi

8.1/10

Value for money

8.1/10

Pros

Friendly staff

Central location

Huge room

Easy check-in

Cons

Limited menu

Dated bathroom

Expensive wine

based on 3791 reviews

4.5/5

Steven from United Kingdom

Family with children

Deluxe Room

3 nights in November 2025

Reviewed: February 12, 2026

8.8/10

Solid Stay in Prime Location

friendly doormen superb location clean accommodation

the doormen were very friendly. the location worked well for attending a wedding at the town hall. the accommodation had cleanliness, which i appreciate.

the hotel only had one lift operational .

Location

9/10

the hotel sits right in the heart of the historic section. exploring the city becomes easy with this location. this makes walking to nearby attractions very simple.

Service

9/10

staff provided excellent service from start to finish. i was welcomed at the door, a very nice touch, and someone took my case to the room. the attentiveness from the staff.

Dining

8/10

breakfast service occurs at the table. the quality was great. it offers good service.

Rooms

9/10

the suite included a nice seating area. i also appreciated excellent black out curtains that helped me sleep. the room was clean and had a good standard overall.

0 Helpful

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Steven from United Kingdom

Family with children

Suite

3 nights in November 2025

Reviewed: January 27, 2026

8/10

Good Location

valet parking seating area

the valet parking was helpful on arrival. i found the suite had a nice seating area. i also liked that it included blackout curtains. they assisted with sleep.

0 Helpful

Liam from Ireland

Couple

Deluxe Room

4 nights in November 2025

Reviewed: January 05, 2026

9.3/10

Wonderful City Centre Stay

professional staff central location

The door staff was helpful and professional, made our arrival smooth. Reception was also very helpful and friendly, offering quick assistance. The hotel's central location was fantastic , close to all city centre amenities. I was very pleased with excellent air conditioning.

Service

9/10

The doormen were friendly and helpful with directions. Front of house staff provided excellent assistance, ensuring all our requests were met promptly. Dining staff was very attentive to our needs during breakfast and dinner.

Location

10/10

The hotel is situated in the heart of the historic area. Exploring nearby attractions was easily done by foot, and I found many points of interest. Adjacent parking provided convenient access , directly connected to the hotel.

Dining

9/10

The dining room offered an excellent breakfast with a wide selection of items. The breakfast included continental options , and everything tasted fresh. The restaurant staff provided excellent , attentive service during the meals.

0 Helpful

Luna from Spain

Single

Deluxe Room

3 nights in November 2025

Reviewed: December 18, 2025

9/10

beverage options ample lighting

the room included several beverage options including tea and coffee. the bathroom was spacious it featured ample lighting.

the elevator near the parking area was occasionally slow.

0 Helpful

Victoria from United Kingdom

Couple

Classic Room

2 nights in August 2025

Reviewed: September 23, 2025

9.0/10

A Golden Wedding Celebration

attentive staff seamless coordination magical afternoon excellent dedication

The event manager completely understood our vision. They brought it to life, even exceeding my expectations. The seamless coordination from the staff contributed to a magical afternoon. A staff member was always available, ready to answer our questions and address our concerns. We received compliments from guests about the wonderful atmosphere, demonstrating the staff's dedication to excellence.

Facilities

9/10

The hotel's parking was easy to find. It was within the complex! the parking offered convenient access and the hotel offered immediate access to city attractions, very helpful.

Rooms

8/10

Our classic room was a good size. It provided ample space for our belongings! The room included standard amenities and was sufficiently comfortable though the style felt slightly dated to me.

Dining

9/10

Breakfast included a window view. It overlooked the street! The breakfast selection offered a good variety of options, and the brasserie meal provided excellent value.

Service

10/10

The doormen were very friendly! The staff, in general, was lovely and helpful. They promptly addressed our concerns. This made our experience better and more relaxing

0 Helpful

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Questions of the users

About The Chester Grosvenor

What are the parking options available at The Chester Grosvenor?

22 April 2024

Parking is available at the Chester Grosvenor Shopping Centre multi-storey car park, which is right next to the hotel. Access is convenient via the second floor of the car park, where discounted rates apply when the car park ticket is validated at the hotel.

Are there any pet-friendly accommodations in The Chester Grosvenor?

15 September 2024

Only service dogs are permitted in the hotel, as pets are not accepted in the accommodations.

Is breakfast included in the room rate?

08 March 2025

The room rates cover a Continental Breakfast, while guests can opt to upgrade to a Full English Breakfast for an additional cost of £9.50 per person.

Can guests have twin bed configurations in the rooms?

30 November 2024

Twin beds are available in Deluxe and Executive rooms upon request. However, the Classic rooms come only with a double bed.

What access is available for the hotel's spa services?

11 February 2025

Access to the Spa incurs a one-time fee of £35.00, which allows use throughout your stay.

Is there a facility for electric car charging at the hotel?

27 June 2024

Yes, electric car charging is available through the Valet Parking service, and prior booking of at least 48 hours in advance is required due to limited availability.

Does The Chester Grosvenor have options for afternoon tea?

10 October 2025

Afternoon tea is available and can be reserved either online or by contacting the Reservations Team.

Can children enjoy afternoon tea at The Chester Grosvenor?

03 May 2024

Guests aged 12 and older are welcome to participate in afternoon tea, creating an elegant environment for older children and adults to enjoy.

What is the process for booking spa treatments?

10 January 2025

Guests can book spa treatments directly through the hotel's website or by reaching out to the spa reception for assistance.

Are there any special offers available at The Chester Grosvenor?

21 August 2024

The Chester Grosvenor offers various special promotions throughout the year, including packages for overnight stays or dining experiences, providing luxury for less.